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Accessibility Statement

Refined Hearing Last reviewed: May 2026

Our commitment

Refined Hearing is committed to making our website and services accessible to everyone, including people with hearing loss, low vision, mobility limitations, cognitive differences, and other disabilities. As a hearing care provider, accessibility is not just a website concern for us - it shapes how we deliver our service.

What we aim for

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the international standard for web accessibility. This means designing our website so that:

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  • text is readable and has sufficient colour contrast

  • images include descriptive alternative text where they convey meaning

  • the site can be navigated using a keyboard

  • forms are clearly labelled and accessible to screen readers

  • video content (where used) includes captions or transcripts

Known limitations and third-party content

Our website is built on a third-party platform (Wix), and parts of it rely on third-party features such as embedded booking, mapping, and social media widgets. We work to make the parts we control as accessible as possible, but we cannot guarantee that every third-party element meets full WCAG 2.1 AA. We’re a small practice and we’re working to improve accessibility over time - we welcome feedback on any barriers you encounter.

Alternative ways to reach us

If any part of our website doesn’t work for you, please contact us directly - we’ll help you in whatever way works best:

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  • Phone: 1300 040 073

  • Email: support@refinedhearing.com.au

  • In person: visit any of our clinic locations during opening hours (Cooma NSW, Jindabyne NSW, Redcliffe QLD)

  • By post: PO Box 7028, Karabar NSW 2620

Reporting an accessibility issue

If you find something on our website that’s hard to use, please let us know. Email support@refinedhearing.com.au with:

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  • the page or feature that wasn’t accessible

  • what you were trying to do

  • any assistive technology you were using (for example, a screen reader or magnifier)

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We aim to respond within 5 business days and will do our best to fix the issue or offer an alternative way to get what you needed.

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We review this statement at least once a year, and whenever we make significant changes to our website.

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